If there's a communication problem between your device and printer, you can encounter a "printer offline" error. There are a number various reasons why this could occur, but if you follow these easy steps, you should be back up and running in no time.
-Disconnect the printer from the power source and turn it
off.
-Restart your internet router as well as the device you
wish to print from.
-Try printing once more after turning the printer back on.
You can also follow these steps
Use the printer offline troubleshooter found in the Get Help app to get started. For the majority of printer problems, Get Help automatically performs diagnostics and takes the appropriate action.
Try the following options if the Get Help app isn't able to fix your printer problems:
-Verify that the printer is turned on and linked to your
device's Wi-Fi network
-If your printer has a built-in menu, check to see if there are any options for testing its Wi-Fi connection. If not, consult the printer's manual to learn how to add it to a Wi-Fi network.
Shut down and restart your printer
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Power-cycling your printer can occasionally fix the problem. After turning off and unplugging your printer, wait 30 seconds before plugging it back in and turning it back on.
Configure your printer to the default mode
-Follow these steps: Select Start > Settings > Bluetooth & devices > Printers & scanners.
-Access the printer and scanner settings. After selecting the printer option, click on the ‘Set as default’ tab.
-The ‘Let Windows manage my default printer’ option can be selected if you don't see the ‘Set as default’ option. Before you may manually select a default printer, you must disable it.
How to clear the print queue
-Follow these steps: Select Start > Settings > Bluetooth & devices > Printers & scanners.
-Access the printer and scanner settings on your computer.
-After clicking on the ‘printer’ icon, choose the ‘Open print queue’ option.
-Choose any document from the list under Document Name, then click Document and choose Cancel.
Restart the printing queue management service
-Navigate to the Search section in the taskbar, enter
services, and choose Services from the list of results.
-After locating the Print Spooler service by scrolling down, pick and hold (right-click) it, then choose Restart.
Restart your computer
Sometimes, restarting your computer will help to reload the components and services required for your device to connect to your printer.
Computer says printer is offline | Printer offline fix
| Printer offline troubleshooting
