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+ 1-805-475-7374
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Printer Brand

  • Select your printer brand and proceed (Click 'Next') to access all necessary troubleshooting instructions for issues like printer offline, printer not printing, blank prints, faded prints, error codes, or scanner issues.

  • You can also choose to consult our trusted experts 24/7 through chat or over the phone.

Understanding The Issue

Type the model number of your printer.
Select the problem you're facing.
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Please answer the following questions to help us understand the problem in a better way-
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To do basic troubleshooting on your own

TROUBLESHOOTING STEPS

Details

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  • Printer Model :

  • Printer Brand :

  • Problem you're facing

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Error code or Error message

1. Check Power and Connections
Make sure the printer is turned on and properly connected to both the power outlet and your computer.

Press and hold down the power button on your printer till all the lights turn off & the printer is shut down.

Wait for 10-15 seconds and press the power button again to restart the Printer.

a) Shut down the printer & disconnect the printer from the power source by removing the power cable.

b) Wait for 30 seconds. Reconnect it to the power source and turn on the printer.

a) Press and hold down the wireless connection button on your printer till the wifi lights start flashing.

b) You will see the network settings on your printer screen.

c) Choose the name of your network and enter the network password.

a) Turn off your printer.

b) Remove the cartridges from the printer.

c) Shake them well and reinstall them and turn on the printer again.

Remove the printer tray and check for any piece of paper stuck inside.

Make sure you are entering the correct size of paper in the tray and it’s inserted in the right manner.

If your print job isn't coming out, check the print queue on your computer to ensure the job is not stuck or paused.

Ensure that there is enough paper in the tray and that the ink or toner cartridges are not empty or dried out.

Make sure your printer is set as the default printer in your computer's settings.

Details

  • Name :

  • Printer Model :

  • Printer Brand :

  • Problem you're facing

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PRINTER OFFLINE (Windows)

1. Check to make sure the printer is turned on and connected to the same Wi-Fi network as your device.
To find out if your printer is connected to Wi-Fi, see if your printer's built-in menu has options for checking its Wi-Fi connection, or check the printer's manual for instructions about how to add it to a Wi-Fi network.
Sometimes power-cycling your printer can resolve the issue. Turn off your printer and unplug it, wait 30 seconds, plug your printer back in, and then turn the printer back on.

a) Select Start > Settings > Devices > Printers & scanners.

b) Select your printer as the default printer in the list of Printers and scanners.

If you see a message that says, "Windows will stop managing your default printer for you," select OK.

a) Select Start > Settings > Devices > Printers & scanners.

b) Select your printer and then select Open queue.

c) Under Document Name, select any documents listed, then select Document, and select Cancel.

a) Remove your printer:

Select Start > Settings > Devices > Printers & scanners.

Select your printer, select Remove device, and then select Yes.

b) Reinstall your printer:

Select Start > Settings > Devices > Printers & scanners.

Make sure your printer is turned on and connected. Select Add a printer or scanner and follow the instructions to reinstall your printer.

Restarting your PC can sometimes help to refresh the services and components necessary for your device to communicate with your printer.

Printer Offline(Mac)

1. If your printer is connected...
If your printer is connected to your Mac, make sure the printer cable is firmly connected, and the printer is plugged into a power point and turned on.
2. If the printer is on the network, make sure your Mac and the printer are still on the same network, the printer is turned on, and the network isn’t experiencing problems. If the network has multiple printers, check which printer you chose — it may be different from the one you think you chose.

a) On your Mac, if the printer is on the network, choose Apple menu > System Settings, then click Printers & Scanners in the sidebar. (You may have to scroll down.)

b) Add the printer to your list of available printers: Click the Add Printer, Scanner or Fax button on the right. A dialogue appears listing printers on your local network. It may take a minute or two for your printer to appear.

c) If your printer still doesn’t appear in the list, try adding the printer by its IP address.

Details

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  • Printer Model :

  • Printer Brand :

  • Problem you're facing

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Printer Won't Print (Windows)

1. Ensure your ink cartridges
Ensure your ink cartridges are installed properly. Refer to your printer manual to remove and inspect them for any damage or incorrect installation. Check the ink level in the cartridges.
Sometimes power cycling your printer can resolve the issue. Turn off your printer and unplug it, wait 30 seconds, plug your printer back in, and then turn the printer back on.
Make sure that the printer's USB cable is properly connected from the printer to your PC.

a) Go to Devices and Printers in Control Panel.

b) Right-click on your printer and select Printer properties.

c) Under the Maintenance tab, click on Maintenance and Preferences.

d) Perform a regular cleaning or deep cleaning.

Install the latest drivers for your printer model from the official website.

Printer Won't Print (Mac)

1. Ensure your ink cartridges are...
Ensure your ink cartridges are installed properly. Refer to your printer manual to remove and inspect them for any damage or incorrect installation. Check the ink level in the cartridges.
Sometimes power cycling your printer can resolve the issue. Turn off your printer and unplug it, wait 30 seconds, plug your printer back in, and then turn the printer back on.
Make sure that the printer's USB cable is properly connected from the printer to your PC.

a)Go to System Preferences > Printers & Scanners under the Apple menu.

b)Under printer options, in the Utility tab, click on the Open Printer Utility button.

c)Under the Control menu, select Maintenance.

d)Click on Print Head Cleaning and follow the on-screen options to run a cleaning.

Install the latest drivers for your printer model from the official website.

Details

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  • Printer Model :

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  • Problem you're facing

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    For quick resolution call us on
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    + 44 208-144-7034

Setup a New Printer (Windows)

1. If your printer connects by a wire
If your printer connects by a wire, plug it into your device. It'll connect automatically, your PC will download the right drivers, and you can use it right away.

a) Select the Start button, then select Settings > Devices > Printers & scanners > Add a printer or scanner.

b) Wait for it to find nearby printers, then choose the one you want to use, and select Add device. If you want to remove the printer later, just highlight it and select Remove.

Setup a New Printer (Mac)

1.Prepare your printer:

Use the instructions that came with your printer to unpack the printer, install ink or toner, and add paper. Turn on the printer and make sure it’s not displaying any errors.

If you have a Wi-Fi printer, you might need to connect the printer to your Mac with a USB cable to set up Wi-Fi printing. After connecting the printer to your Mac, install the Mac software that came with the printer and use the printer’s setup assistant to connect the printer to your Wi-Fi network. After setting up, you can disconnect the cable from your printer and Mac and the printer should remain connected to the Wi-Fi network.

Choose Apple menu > System Settings, then click Printers & Scanners in the sidebar. (You may need to scroll down.)

It may take a minute or two for your printer to appear. If you see a message prompting you to download new software, make sure to download and install it.

A dialogue appears listing printers on your local network.

Details

  • Name :

  • Printer Model :

  • Printer Brand :

  • Problem you're facing

  • Join chat on bottom right of this page & our expert will assist you in this troubleshooting.
    For quick resolution call us on
    + 1-805-475-7374
    + 44 208-144-7034

Paper Jam

1. Turn off and unplug the printer

First, make sure that your printer is turned off. This is important as you must not prod and poke the printer when it is turned on. Ensure that all printing jobs have been cancelled and the printer is turned off at the plug.

One of the most common causes of paper jams is that the paper has simply not been loaded correctly into the printer paper feed. With this in mind, remove any paper from the tray in order to check for any jams. If you do see some paper jammed, pull each sheet out of the printer slowly until the printer is clear again

Open the rear access door to ensure that the rollers are clear and that there aren’t any smaller scraps of paper left behind.
If your issue is still not resolved, you require advance troubleshooting by a certified expert. To connect with certified expert call
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Q.1 Which printer are you using?
Ans.-

Q.2 Type the model number of your printer.
Ans.-

Q.3 Select the problem you're facing
Ans.-

Q.4 Which device is connected with the printer?
Ans.-

Q.5 Have you recently changed your ink cartridge?
Ans.-

Q.6 Have you recently changed your Internet service?
Ans.-

Join chat on bottom right of this page & our expert will assist you in this troubleshooting. For quick resolution call us on
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